Effective Date: 07 March 2026
Continental HVAC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit store.continentalhvac.com, place an order, contact us, or otherwise interact with us.
1. Information We Collect
We may collect personal information that you provide directly to us, including your name, company name, email address, phone number, billing address, shipping address, order details, account information, and any message, review, or inquiry you send to us.
We may also collect certain information automatically when you use our website, such as your IP address, browser type, device information, pages viewed, referring pages, approximate location information derived from IP, and information collected through cookies or similar technologies.
If you make a purchase, payment information may be collected and processed by our third-party payment providers. We may also receive information from third-party service providers such as ecommerce platform providers, payment processors, shipping carriers, analytics providers, and marketing providers.
2. How We Use Information
We may use personal information to:
process and fulfill orders; communicate with you about orders, products, and customer service matters; provide support; improve our website, products, and services; protect against fraud, misuse, or unauthorized activity; comply with legal obligations; and send promotional communications where permitted by law.
3. How We Share Information
We may share personal information with trusted third parties that help us operate our business, including website hosting providers, ecommerce platform providers, payment processors, shipping and fulfillment partners, analytics providers, email service providers, marketing providers, and professional advisers such as accountants, insurers, or legal counsel.
We may also disclose personal information if required by law, to respond to legal process, to protect our rights or customers, or in connection with a merger, financing, asset sale, or other business transfer.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to remember preferences, keep the site functioning, analyze traffic, improve performance, and support marketing or advertising activities.
You can usually control cookies through your browser settings. Disabling cookies may affect certain website features.
5. Marketing Communications
If you sign up for emails or otherwise consent to marketing communications, we may send you promotional messages about products, launches, offers, or updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly. Even if you opt out of marketing messages, we may still send transactional communications such as order confirmations, shipping updates, or customer support replies.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide our products and services, complete transactions, maintain records, resolve disputes, enforce our agreements, and comply with tax, accounting, legal, and regulatory obligations.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to help protect personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, deletion of, or a copy of certain personal information, or to opt out of certain uses of your information.
To make a privacy-related request, please contact us by email at info@continentalhvac.com or by phone at +1 (718) 288-2772 or +1 (718) 687-2161. We may need to verify your identity before responding to your request.
9. Reviews, Comments, and User Content
If you submit a review, comment, photo, testimonial, or other content to us or through our website, that content may be displayed publicly along with the information you choose to provide.
Please do not submit sensitive personal information in public reviews, comments, or other visible content.
10. Third-Party Links
Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their policies before providing information to them.
11. Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can review and delete it where appropriate.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date above. Your continued use of the website after any update becomes effective means you accept the revised Privacy Policy, to the extent permitted by law.
13. Contact Us
For privacy questions or requests, please contact:
Continental HVAC
Queens, New York
Email: info@continentalhvac.com
Phone: +1 (718) 288-2772
Phone: +1 (718) 687-2161